We ship prepaid orders only. We prepare your order for shipping as soon as payment has been received and cleared.
• We arrange shipping as a courtesy to our customers, using commercial freight carriers that our experience has proved to be reliable in delivery times and care of handling. Customer pick-up is not permitted.
• To complete your purchase and so that shipping can be arrange, please provide us your (1) exact billing address associated with the account from which you will be paying for your order, (2) exact delivery address and (3) complete contact information including phone number/s and email address. We need your phone number and email to keep you updated. The freight carrier needs your phone number to contact you to arrange a drop-off time. Freight carriers will not accept orders without a delivery phone number.
. A photograph (or several) of your packed order will be emailed to you upon completion of prepping it for shipping. Keep this for comparison in case there is substantial damage to your order during transit after it leaves our warehouse. More info is below.
• Another email will be sent to you when your order has been shipped, providing you with the freight company name and tracking number. Sometimes these steps co-incide, in which case you will be provided the photo(s) of your order and the freight tracking info in one email.
• Types of delivery: We arrange for delivery either to a loading dock with a forklift or delivery with a liftgate for kerb side delivery.
• Coastal USA Island deliveries are to the most workable mainland terminal after which carriage of your delivery to the island is your responsibility. Any relevant surcharges apply.
• Volume orders: Shipping is additional for orders over 3,000 sq ft of flooring, 2,000 bd ft of lumber, and for any by-arrangement volume or custom orders.
. Timing: We ship from the Shenandoah Valley, Virginia, USA, and aim for delivery within an average 2 - 7 days of an order being shipped. However, this is distance and location dependent, and because delivery days and times are under the sole control of the freight companies that we use, no guarantee as to delivery day and time is given or implied by AustralianCypress.US . Typically East coast orders are delivered within 2 - 3 days and West coast deliveries can take a full 7 days, sometimes as much as 10 days if in a remote or limited access area.
• Do not schedule installation until your shipment has been delivered. All responsibility for missed installation dates rests with the customer.
• To complete your purchase and so that shipping can be arrange, please provide us your (1) exact billing address associated with the account from which you will be paying for your order, (2) exact delivery address and (3) complete contact information including phone number/s and email address. We need your phone number and email to keep you updated. The freight carrier needs your phone number to contact you to arrange a drop-off time. Freight carriers will not accept orders without a delivery phone number.
. A photograph (or several) of your packed order will be emailed to you upon completion of prepping it for shipping. Keep this for comparison in case there is substantial damage to your order during transit after it leaves our warehouse. More info is below.
• Another email will be sent to you when your order has been shipped, providing you with the freight company name and tracking number. Sometimes these steps co-incide, in which case you will be provided the photo(s) of your order and the freight tracking info in one email.
• Types of delivery: We arrange for delivery either to a loading dock with a forklift or delivery with a liftgate for kerb side delivery.
- A "Loading Dock" is defined as a covered, elevated area to which a truck can reverse, providing level access for a forklift to readily unload the shipment.
- "Kerb side delivery" is defined as drop-off at the kerb of your street address. It doesn't include bringing the delivery up your drive way or inside your building. The driver must have ease of access to and departure from your address.
- If you require other types of shipping such as flat bed trucking, construction site deliveries, driver to deliver inside a property line or a building, delivery to locations with limited access, and unusual or "difficult" unloading, these involve additional shipping surcharges imposed by the freight companies. It is important that you advise us in advance if your delivery requires any of these additional services. Failure to do so typically results in delays while additional arrangements and freight company charges are made for your delivery. These additional charges will be passed on to you to be pre-paid prior to releasing your order from the carrier.
- There are limitations on deliveries to California.
• Coastal USA Island deliveries are to the most workable mainland terminal after which carriage of your delivery to the island is your responsibility. Any relevant surcharges apply.
• Volume orders: Shipping is additional for orders over 3,000 sq ft of flooring, 2,000 bd ft of lumber, and for any by-arrangement volume or custom orders.
. Timing: We ship from the Shenandoah Valley, Virginia, USA, and aim for delivery within an average 2 - 7 days of an order being shipped. However, this is distance and location dependent, and because delivery days and times are under the sole control of the freight companies that we use, no guarantee as to delivery day and time is given or implied by AustralianCypress.US . Typically East coast orders are delivered within 2 - 3 days and West coast deliveries can take a full 7 days, sometimes as much as 10 days if in a remote or limited access area.
• Do not schedule installation until your shipment has been delivered. All responsibility for missed installation dates rests with the customer.
- Policies on what to do if there is Damage in transit - rare but we can't say "never"
